Refund policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

• Gift cards
• Downloadable software products
  
• Sale and discounted items are final sale

To complete your return, we require a receipt or proof of purchase.

Returns & Exchanges

Purchases can only be exchanged for the same product or the same price.

If you receive the product and there is a specific problem with the quality, please make our customer service team aware.

If you are not pleased with the product, apply for a return within 30 days of placing the order, under the condition that the product is brand new and does not affect the resale of the item.

Any accessories or gifts included with the item must be returned in full.

Customer is responsible for return shipping fees for unwanted items. The returned item but be received by Maxshine within 30 days of the return request initiation date, otherwise the return request will be cancelled. 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@maxshinecarcare.com.